When the Zelle Return recovery option is executed, this assignment is generated in the Recovery step and prompts a user to process the return in an external system.
Details
Process Zelle Return
This primary flow action prompts the user to execute the return in an external system and attest that the action has been completed.
Cancel Recovery
When a dispute enters the Recovery flow, this action is available from the Other Actions menu. This action will send the dispute back to Disposition where a different recovery option can be applied or the claim can be reclassified. If a recovery attempt has already been initiated, additional actions may be required, such as Chargeback Recall, before leaving Recovery.
