Visa Questionnaire - Cancelled Recurring
"I cancelled a recurring transaction"
Cancelled Recurring
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
---|---|---|---|---|---|
When did you cancel the recurring transaction? | CancellationDate | Date | Mandatory | ||
Why did you cancel? | CancellationMethod | Text | Mandatory | ||
How did you contact the merchant to cancel? | ContactMethodWithMerchantInd | Radio | Call Center/SMA/Text Message In-Person Web form/Application | Mandatory | |
Please provide the email address you contacted. | Mandatory if How did you contact the merchant to cancel? = Email | ||||
Please provide the mailing address you contacted. | Mandatory if How did you contact the merchant to cancel? = Mail | ||||
Please provide the physical address you contacted. | Mandatory if How did you contact the merchant to cancel? = In-Person | ||||
Please describe your contact with the merchant to cancel the recurring transaction. | ContactMerchantDetails | Text | Mandatory | ||
Was another form of payment provided for this transaction? | OtherFormOfPaymentInd | Radio | Mandatory | ||
Please describe the other form of payment. | OtherFormOfPaymentDesc | Text | Mandatory if the answer to "Was another form of payment provided for this transaction?" was "Yes" |
Additional Information
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
---|---|---|---|---|---|
Do you have any additional information to provide about this dispute? | AdditionalInformationInd | Yes/No | Mandatory | ||
If you have any documentation in support of your claim, please attach it now. | N/A | Attachment | Optional | Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true. | |
Please provide any additional information. | AdditionalInformation | Mandatory if AdditionalInformationInd= "Yes" |