Visa Questionnaire - Cancelled Recurring

"I cancelled a recurring transaction"


Cancelled Recurring

Question

Property

Type

Values

Mandatory/Optional/Conditional

Notes

When did you cancel the recurring transaction?CancellationDateDate
Mandatory
Why did you cancel?CancellationMethodText
Mandatory
How did you contact the merchant to cancel?ContactMethodWithMerchantIndRadio

Email

Call Center/SMA/Text Message

Mail

In-Person

Web form/Application

Mandatory
Please provide the email address you contacted.


Mandatory if How did you contact the merchant to cancel? = Email
Please provide the mailing address you contacted.


Mandatory if How did you contact the merchant to cancel? = Mail
Please provide the physical address you contacted.


Mandatory if How did you contact the merchant to cancel? = In-Person
Please describe your contact with the merchant to cancel the recurring transaction. ContactMerchantDetailsText
Mandatory
Was another form of payment provided for this transaction?OtherFormOfPaymentIndRadio
Mandatory
Please describe the other form of payment.OtherFormOfPaymentDescText
Mandatory if the answer to "Was another form of payment provided for this transaction?" was "Yes"


Additional Information

Question

Property

Type

Values

Mandatory/Optional/Conditional

Notes
Do you have any additional information to provide about this dispute?AdditionalInformationIndYes/No
Mandatory
If you have any documentation in support of your claim, please attach it now.N/AAttachment
Optional

Extension: Intake Attachment Prompt

To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.

Please provide any additional information.AdditionalInformation

Mandatory if AdditionalInformationInd= "Yes"


Referenced From