Visa Merchandise or Service Not Received Questionnaire
- Geordie Connell
- Hannah Richardson
- Devan Robertson
"I have not received the merchandise or services that I purchased."
Text/Reference Property Maps To Type Values Mandatory/Optional/Conditional Notes Why is the dispute different than the posted transaction amount? Question Property Type Values Mandatory/Optional/Conditional Notes Merchandise, Service Questions Property Type Values Mandatory/Optional/Conditional Notes 23.2 Mandate Added as part of 23.2 Visa Mandate changes. This question will become effective on or after October 14, 2023. 23.2 Mandate Added as part of 23.2 Visa Mandate changes. This question will become effective on or after October 14, 2023. If the answer to "Was the merchandise delivered late or to the wrong location? " is "Yes" the below questionnaire is presented. Text/Reference Property Maps To Type Values Mandatory/Optional/Conditional Notes Please select one of the options below which best represents the return attempt. The merchant refused to provide return authorization. The merchant refused to accept the returned merchandise. The merchant advised not to return the merchandise. Question Property Type Values Mandatory/Optional/Conditional Notes Did merchant cancel services? 23.2 Mandate On or after October 14, 2023 the question will be added to the services not received questionnaire. 23.2 Mandate On or after October 14, 2023 the question will be added to the services not received questionnaire. Question Property Type Values Mandatory/Optional/Conditional Notes Question Property Type Values Mandatory/Optional/Conditional Notes Please Explain.Are you disputing the full amount of the transaction? DisputingFullAmount Yes/No Mandatory What amount are you disputing? DifferentDisputeAmount Text Mandatory if DisputingFullAmount="No" DisputeAmountChangeReason Text Mandatory if DisputingFullAmount="No" What was not received? WhatWasNotReceived Radio Mandatory Is the purchase a third-party gift card without an expiration date, where the merchandise or services were not provided by the third party due to insolvency or bankruptcy? Radio Yes, No Mandatory Please provide a detailed description of what was purchased and an explanation of the dispute. MerchandiseDescription Text Mandatory Did the merchant cancel the merchandise? DidMerchantCancelMerchandiseInd Radio Yes, No Mandatory Date the merchant cancelled the merchandise MerchantCancelMerchandiseDate Date If Yes to "Did the merchant cancel the merchandise?" Are you still expecting delivery for the merchandise? Yes, No Mandatory What was the last expected receipt date for the merchandise? ExpectedReceiveDate Date Mandatory What was the expected receipt time for the merchandise? ExpectedReceiveTime Text Mandatory Was the merchandise delivered late or to the wrong location? HadDeliveryProblems Yes/No Mandatory Please provide the address of the agreed upon location or details of the late delivery. DeliveryProblemExplanation Text Mandatory if HadDeliveryProblems="Yes" Did you return the merchandise? WasMerchandiseReturned Yes/No Mandatory if the answer to "Did you receive the Merchandise?" was "Yes" When did you return the merchandise? CardholderReturnedDate Date Mandatory if WasMerchandiseReturned="Yes" Do you know when the merchant received the merchandise? MerchantReceivedDateInd Yes/No Mandatory if WasMerchandiseReturned="Yes" When did the merchant receive the merchandise? MerchantReceivedDate Date Mandatory if MerchantReceivedDateInd="Yes" What return method did you use? vsq_ReturnMethod Face to face/FedEx/DHL/UPS/Postal Service/Other Mandatory if WasMerchandiseReturned="Yes" Did you cancel prior to the expected receipt date? Yes/No Mandatory if "Did you receive the Merchandise?" was "Yes" When did you cancel? Date Mandatory if "Did you cancel prior to expected receipt date?" = Yes Did you attempt to return the merchandise? WasReturnAttempted Yes/No Mandatory if WasMerchandiseReturned="No" When did you attempt to return it? AttemptedReturnDate Date Mandatory if WasReturnAttempted="Yes" Please provide a detailed description of how you attempted to return and the disposition of the merchandise. DetailedDescription Text Mandatory if WasReturnAttempted="Yes" Mandatory if WasReturnAttempted="Yes" Please provide a detailed description of what was purchased and an explanation of the dispute ServiceDescription Text Mandatory DidMerchantCancelInd Radio Yes/Noi Mandatory Date the merchant called services MerchantCancellationDate Date Mandatory if DidMerchantCancelInd = "Yes" Are you still expecting a service delivery? Radio Yes/No Mandatory What was the last expected receipt date for the service? ExpectedReceiveDate Date Mandatory What was the last expected receipt time for the service? ExpectedReceiveTime Text Mandatory Did you cancel the service prior to the expected receipt date? WasCancelled Yes/No Mandatory When did you cancel? CancellationDate Date Mandatory if WasCancelled="Yes" Why did you cancel? CancellationExplanation Text Mandatory if WasCancelled="Yes" Did you attempt to resolve with the merchant? WasResolveAttempted Yes/No Mandatory Are there local laws or regulations that prohibit you from resolving with the merchant LocalLawsExist Yes/No Mandatory if WasResolveAttempted="No" LocalLawExplanation Text Mandatory if LocalLawsExist="Yes"