Visa Merchandise Details Not Received Questionnaire
- Geordie Connell
- Hannah Richardson
- Jacob Harris
- Devan Robertson
Questions | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Please provide a detailed description of what was purchased and an explanation of the dispute. | MerchandiseDescription | Text | Mandatory | ||
| Did the merchant cancel the merchandise? | DidMerchantCancelMerchandiseInd | Radio | Yes, No | Mandatory | 23.2 Mandate Added as part of 23.2 Visa Mandate changes. This question will become effective on or after October 14, 2023. |
| Date the merchant cancelled the merchandise | MerchantCancelMerchandiseDate | Date | If Yes to "Did the merchant cancel the merchandise?" | 23.2 Mandate Added as part of 23.2 Visa Mandate changes. This question will become effective on or after October 14, 2023. | |
| Are you still expecting delivery for the merchandise? | Yes, No | Mandatory | |||
| What was the last expected receipt date for the merchandise? | ExpectedReceiveDate | Date | Mandatory | ||
| What was the expected receipt time for the merchandise? | ExpectedReceiveTime | Text | Mandatory | ||
| Was the merchandise delivered late or to the wrong location? | HadDeliveryProblems | Yes/No | Mandatory | ||
| Please provide the address of the agreed upon location or details of the late delivery. | DeliveryProblemExplanation | Text | Mandatory if HadDeliveryProblems="Yes" |
If the answer to "Was the merchandise delivered late or to the wrong location? " is "Yes" the below questionnaire is presented.
Text/Reference | Property | Maps To | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|---|
| Did you return the merchandise? | WasMerchandiseReturned | Yes/No | Mandatory if the answer to "Did you receive the Merchandise?" was "Yes" | |||
| When did you return the merchandise? | CardholderReturnedDate | Date | Mandatory if WasMerchandiseReturned="Yes" | |||
| Do you know when the merchant received the merchandise? | MerchantReceivedDateInd | Yes/No | Mandatory if WasMerchandiseReturned="Yes" | |||
| When did the merchant receive the merchandise? | MerchantReceivedDate | Date | Mandatory if MerchantReceivedDateInd="Yes" | |||
| What return method did you use? | vsq_ReturnMethod | Face to face/FedEx/DHL/UPS/Postal Service/Other | Mandatory if WasMerchandiseReturned="Yes" | |||
| Did you cancel prior to the expected receipt date? | Yes/No | Mandatory if "Did you receive the Merchandise?" was "Yes" | ||||
| When did you cancel? | Date | Mandatory if "Did you cancel prior to expected receipt date?" = Yes | ||||
| Did you attempt to return the merchandise? | WasReturnAttempted | Yes/No | Mandatory if WasMerchandiseReturned="No" | |||
| When did you attempt to return it? | AttemptedReturnDate | Date | Mandatory if WasReturnAttempted="Yes" | |||
| Please provide a detailed description of how you attempted to return and the disposition of the merchandise. | DetailedDescription | Text | Mandatory if WasReturnAttempted="Yes" | |||
Please select one of the options below which best represents the return attempt. | The merchant refused to provide return authorization. The merchant refused to accept the returned merchandise. The merchant advised not to return the merchandise. | Mandatory if WasReturnAttempted="Yes" |
References