Disposition Case Preconditions
- Devan Robertson
- Kristafanie Somers
- Jacob Harris
Overview
This decision table determines if/how the disposition flow is executed.
Base Configuration
The base configure is enforced in the QFD product and cannot be overridden. The claim types below will always route to recovery for review.
Condition | Action |
|---|---|
ACH Claim | RECOVERY |
Check Claim | RECOVERY |
Wire Claim | RECOVERY |
Issuer Claim | RECOVERY |
Unduly Enriched Claims | RECOVERY |
Defined Configuration
A client can configure the dispute pre-conditions in the client information rule.
Condition | Action | Investigation Decision | Comments |
|---|---|---|---|
Under Limit (Fraud) | FINALINVESTIGATION | WRITEOFF | When the dispute is under the limit defined in the client information rule the liability decision of WRITEOFF will be passed into the Final Investigation Flow flow and automatically written off. |
Under Limit (Fraud) | FINALINVESTIGATION | WRITEOFF | When the dispute is under the limit defined in the client information rule the liability decision of WRITEOFF will be passed into the Final Investigation Flow flow and automatically written off. |
No Dispute Rights | FINALINVESTIGATION |
| When the system has enough data to correctly evaluate chargeback rights (authorization and clearing) and does not have dispute rights; the dispute will be routed into the Final Investigation Flow flow for user review. |
Else | Advanced Configuration |
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Advanced Configuration
A client can opt to configure advanced for the disposition pre-conditions. This the legacy way to configure the dispute pre-conditions.
Condition | Action |
|---|---|
Always | RECOVERY |
Rule | DispositionCasePreconditions |