Amex Cancelled Recurring Questionnaire
"I cancelled a recurring transaction"
Cancelled Recurring Details
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
---|---|---|---|---|---|
When did you cancel the recurring transaction? | CancellationDate | Date | Mandatory | ||
How did you cancel? | CancellationMethod | Text | Mandatory | ||
Was a cancellation policy provided? | WasCancelPolicyProvidedInd | Yes/No | Mandatory | ||
What Was the Policy? | CancellationPolicyDescription | Text | Mandatory if WasCancelPolicyProvidedInd="Yes" |
Resolve with Merchant
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
---|---|---|---|---|---|
Did you attempt to resolve with the merchant? | ResolveWithMerchantInd | Yes/No | Mandatory | ||
Please explain: | ResolveWithMerchantExplanation | Text | Mandatory if ResolveWithMerchantInd="Yes/No" |
Additional Information
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
---|---|---|---|---|---|
Do you have any additional information to provide about this dispute? | AdditionalInformationInd | Yes/No | Mandatory | ||
If you have any documentation in support of your claim, please attach it now. | N/A | Attachment | Optional | Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true. | |
Please provide any additional information. | AdditionalInformation | Mandatory if AdditionalInformationInd= "Yes" |