Amex Charged More Than Once Questionnaire
- Devan Robertson
Owned by Devan Robertson
"I was charged more than once."
Charged More Than Once
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Is the valid transaction on this same account? | BothTransactionsOnSameAcctNumberInd | Yes/No | Mandatory | ||
Please select the valid transaction | SelectedValidTransaction | N/A | Mandatory if BothTransactionsOnSameAcctNumberInd="Yes" | ||
| Is the other transaction on a <Client Common Name> Card? | IssuerOrCardholderOtherAcctWithDiffAmexCardInd | Yes/No | Mandatory if BothTransactionsOnSameAcctNumberInd="No" | If IssuerOrCardholderOtherAcctWithDiffAmexCardInd = No, then go to Paid By Other Means | |
| Select the account the charge(s) appear on. | SelectedValidAccount | Other | Mandatory if IssuerOrCardholderOtherAcctWithDiffAmexCardInd= "Yes" | ||
| Select the duplicate charge. | SelectedValidTransaction | Other | Mandatory if IssuerOrCardholderOtherAcctWithDiffAmexCardInd= "Yes" |
Paid By Other Means
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| What was the other form of payment? | OtherMeansPaymentForm | Radio | Other Card, Check, Cash, Other | Mandatory | Shows when IssuerOrCardholderOtherAcctWithDiffAmexCardInd = No |
Airline Questions (MCC 3000 - 3301)
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Is the dispute regarding airline tickets? | AirlineInd | Yes/No | Visible when MCC= airline | ||
| Does this dispute involve voided airline tickets, where you are waiting for a credit? | AirlineVoidedTicketInd | Yes/No | Mandatory when AirlineInd=Yes | ||
| Please explain | AirlineVoidedTicketExplanation | text | Mandatory if AirlineVoidedTicketInd= Yes | ||
| Do you have airline ticket numbers for each charged transaction? | AirlineTicketsInd | Yes/No | Mandatory when AirlineInd=Yes | ||
| Please enter the ticket numbers | AirlineTicketNumber | text | Mandatory if AirlineTicketsInd= Yes |
Resolve with Merchant
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Did you attempt to resolve with the merchant? | ResolveWithMerchantInd | Yes/No | Mandatory | ||
| Please explain: | ResolveWithMerchantExplanation | Text | Mandatory if ResolveWithMerchantInd="Yes/No" |
Additional Information
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Do you have any additional information to provide about this dispute? | AdditionalInformationInd | Yes/No | Mandatory | ||
| If you have any documentation in support of your claim, please attach it now. | N/A | Attachment | Optional | Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true. | |
| Please provide any additional information. | AdditionalInformation | Mandatory if AdditionalInformationInd= "Yes" |