Amex Duplicate Questionnaire
- Devan Robertson
Owned by Devan Robertson
May 27, 2021
1 min read
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The Duplicate questionnaire is displayed when a customer has been charged more than once and the valid transaction is on the same account.
Duplicate
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Does this dispute involve voided airline tickets, where you are waiting for a credit? | Yes/No | Mandatory if BothTransactionsOnSameAcctNumberInd or IssuerOrCardholderOtherAcctWithDiffAmexCardInd = Yes Visible when MCC= airline | |||
| Please explain | text | Mandatory if ...DisputeInvolveVoidedAirlineTickets = Yes | |||
| Do you have airline ticket numbers for each charged transaction? | Yes/No | Mandatory if BothTransactionsOnSameAcctNumberInd or IssuerOrCardholderOtherAcctWithDiffAmexCardInd = Yes Visible when MCC= airline | |||
| Please enter the ticket numbers | text | Mandatory if DoYouHaveAirlineTicketNumbers = Yes |