RTP Incorrect Questionnaire
- Devan Robertson
- Kristafanie Somers
"I authorized a transaction, but it is incorrect."
Note: Both credits and debits are disputable
Question Property Type Values Mandatory/Optional/Conditional Question Property Type Values Mandatory/Optional/Conditional Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.Notes Did you authorize the deposit to a different account? AuthorizedDepositToDiffAccount Y/N Y/N Mandatory Did the Real Time Payment (RTP) post for the incorrect amount? IncorrectRTPAmount Y/N Y/N Mandatory What was the correct amount? CorrectTransferAmount Currency Mandatory if IncorrectRTPAmount= "Y" Please describe in detail the reason you are requesting the Real Time Payment (RTP) should be returned? RTPRequestDetails Text Mandatory Notes Do you have any additional information to provide about this dispute? AdditionalInformationInd Yes/No Mandatory If you have any documentation in support of your claim, please attach it now. N/A Attachment Optional Please provide any additional information. AdditionalInformation Mandatory if AdditionalInformationInd= "Yes"