This optional extension allows users to specify if a dispute should be automatically denied if the deadline is reached for a customer response pend reason.

  When enabled, the following option is displayed in the pend dialog.  When the deadline is reached and no response has been received, the dispute will automatically move to the Denied flow and the deny reason is set to "Accountholder Liable" and the sub reason is set to "No Error".

Configuration

To enable, configure the ShowDenyRebillOption decision table to define when the option should be available to users.

References