Disposition
- Devan Robertson
- Kristafanie Somers
- Jacob Harris
- Geordie Connell
The Disposition step is where a determination is made about how the dispute will be resolved. If automated recovery is enabled and the dispute has not been reasserted, the system will attempt to automatically apply a recovery option and execute Recovery. Otherwise, a user will be prompted to determine the best recovery option. If no recovery options are available, the Final Investigation flow is executed. Various options are available for applying automated decisioning at this step to reduce overhead.
The Disposition Case Preconditions are evaluated to determine which of the following actions are executed.
Action DescriptionFINALINVESTIGATION No recovery action is taken and a Final Investigation assignment is generated and prompts a user to deny or write-off the dispute. This is useful for specific scenarios where no chargeback rights exist. The disposition pre-condition table can pass a liability reason into the Final Investigation to automate the decision. RECOVERY If automated recovery is enabled and the dispute has not been reasserted, the system will attempt automatically apply a recovery option and execute the Recovery flow. If a recovery option cannot be automatically applied, or automated recovery is disabled, a Disposition Case assignment is generated. SKIP No recovery action is taken and the dispute moves to the Paid flow where loss accounting is executed.