| Stage | Feature | Feature Description | More Details |
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| Collect | Multi-Channel Intake | The intake workflow is designed to support any channel, including Start or resume a claim in online banking, mobile banking, front office, back office and banking center. A claim can be started in one channel and finished in another and all users see consistent information. , or branch. |
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| Collect | Unified Intake Workflow | Customers can dispute Support all transaction types (ACH, ATM, Check, Credit, Debit, P2P, and Wire) in a single system, with a consistent, user-friendly workflow. QFD has support for the following transaction types: ACH, ATM, Check, Credit, Debit, P2P and Wire. |
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| Collect | Supporting DocumentationDocument dependencies are up-to-date with association mandates to ensure that customers are notified, up front, of any required documents. Documents can be attached during the intake process. If the document is not attached, the acknowledgement letter will remind the customer to send the documentation and will include any required forms. When integrated with a print service that supports return mail, a return mail envelope is automatically included | .| Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Supporting Documentation |
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| Supporting Documentation |
| Collect | Correspondence Preferences | Support is included for print services, local printing, email, and secure messaging. The system can be configured to evaluate data, such as contact information and opt-in indicators to determine what correspondence channels are allowed. | Correspondence Correspondence Preferences |
| Collect | Disclosures | A disclosure is provided when the claim is submitted. The disclosure automatically includes information about regulatory time frames and any Disclosures are dynamically generated and include information about resolution time and any initial interaction automation that is applied in the initial interaction. This information is also included in the acknowledgement letter that is generated.. |
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| Collect | External Case Status Widget | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | External Case Status |
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| Case status an relevant case actions are communicated via an easy to understand case status widget. By exposing this widget to user groups, such as front office and customer portals, these users can interact with the claim by adding notes, attaching documents and withdrawing the case. These actions generate assignments in the back office to prompt a user to review this new information and move the case forward.External Case Status |
| Collect | Duplicate Dispute Detection | Detect and prevent duplicate disputes. | Dispute Transactions |
| Enhance | Pending Transactions | Built in support for including pending transactions in a claim. The Pending Transaction flow will automatically check the system of record periodically to check for postings and uses comprehensive matching logic to automatically match authorization and clearing records. | Enhance | Enrichment | Retrieve additional transaction details directly from the card network. | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | authorizations |
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| Authorizations |
| Enhance | Enrichment | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Auto Enrichment |
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| Auto Enrichment |
| Analyze | Initial Interaction Decision | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Initial Interaction Decision |
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| Initial Interaction Decision |
| Analyze | Provisional Credit AutomationPre-configured decision tables enable you to establish business rules that are evaluated to perform automated provisional credit decisions and actions | .| Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Investigation |
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| Investigation |
| Analyze | Fee Maintenance | Automatically detect fees that require review and perform fee maintenance. This maintenance includes refunding fees and making the appropriate adjustments for reversed fees. | Refund Fee Reserve Fee Adjustments |
| Analyze | Merchant CollaborationAutomatic eligibility checks and case creation with Verifi and Ethoca to attempt recovery without any human interaction. | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Collaboration |
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| Collaboration |
| Analyze | Merchant Credit CheckingAutomated checks for merchant credit allow claims to be resolved before resorting to a chargeback. | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Merchant Credits |
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| Merchant Credits |
| Analyze | Automated Risk IndexGenerate a rule-based risk score and suggested resolution to reduce manual workload. | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | 2020-12-07_21-03-10_Automated Reasonable Investigation Agent |
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| 2020-12-07_21-03-10_Automated Reasonable Investigation Agent |
| Analyze | Chargeback Rules | Automated claim evaluation to determine if the disptue dispute is within chargeback time-frames and all the necessary information and documentation has been provided. |
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| Analyze | Chargeback Automation | Preconfigured decision tables enable you to establish business rules that are evaluated to perform automated chargeback decision and actions. Additionally, with based decision points at each step in the recovery process, as well as direct integration with Visa and Mastercard | Recovery, Review Chargeback Preconditions |
| Analyze | Regulatory Compliance | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Regulatory Service Level Agreements |
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| Regulatory Service Level Agreements |
| Analyze | Decision Review | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Approvals |
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| Approvals |
| Execute | Dispute Status MaintenanceBuilt in connectors for placing transactions in dispute status. | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Dispute Status Maintenance |
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| Dispute Status Maintenance |
| Execute | AccountingSimple and transparent accounting. Pre-built connectors are available for most common accounting services. Batch file and manual accounting are also supported. | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Accounting |
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| Accounting |
| Execute | Credit Bureau MaintenanceUpdate credit card trade line reporting status. | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Credit Bureau Maintenance |
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| Credit Bureau Maintenance |
| Execute | Dispute Status MaintenanceAdd and remove transactions from dispute status for accurate minimum payment and interest calculations during the dispute. | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Dispute Status Maintenance |
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| Dispute Status Maintenance |
| Execute | Card Maintenance | Report cards lost or stolen and reissue plastics. |
| Execute | Fraud Reporting | Automated reporting to the major associations. User prompts for smaller networks. |
| Analyze | Decision Review | Conditionally require additional approvals for Provisional Credit, Deny and Write Off decisions. |
| Tools | Accounting Tool | Easily view, reconcile and perform accounting all in one convenient tool. See Accounting Tool for more details. |
| Tools | Communication Hub | See all outbound and inbound customer correspondence details and generate new correspondence in an easy-to-use tool. | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Account Block and Reissue |
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| Block and Reissue |
| Execute | Fraud Reporting | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Fraud Reporting |
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| Fraud Reporting |
| Execute | Stop Payments | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Stop Payment |
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| Stop Payment |
| Tools | Accounting Tool | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Accounting Tool |
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| Accounting Tool |
| Tools | Communication Hub | | Multiexcerpt include |
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| MultiExcerptName | Description |
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| PageWithExcerpt | Communication |
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| Communication |
| Tools | Reporting | Real-time reporting for managers with full drill-down and export functionality. | Legacy Reporting |
| Tools | Statement Viewer | View and download account statements directly from the case. | View Statements |
| Navigation | Role-Based Portals | Information and functionality are limited based on user role, with out-of-the-box support for customers, contact centers, branch representatives, analysts, managers, compliance, and audit. |
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