Back-office Homepage

Overview

The homepage is where users land when they log in. When a new claim is initiated or an existing claim is opened, a new tab will open, moving the user from the Home tab to the new tab. 

Users can return to this page by clicking on the Home tab, closing out all other tabs, or logging out and then back in. Make sure to be logged in as a fulfillment user (back-office user) so that the correct homepage displays. 

Homepage Sections

The following are key sections on the homepage. 

Dashboard Assignment Group

The Dashboard Assignment Group section allows users to toggle between assignment groups to see the volume of work in each group. This drop-down updates the Assignment Summary bar chart. 

Assignment Groups are groups of similar user tasks. These are often referred to as work baskets or work queues. 

Assignment Summary

After a user selects an assignment group from the Dashboard Assignment Group drop-down, the bar chart will update to show the number of claims and tasks (assignments) approaching the next deadline. The bar chart also reflects the total volume of claims and tasks in the selected assignment group. 

Open Task Summary

The Open Tasks Summary section provides a list of all open user tasks in the selected assignment group from the Dashboard Assignment Group. This section breaks down the total volume of work by assignment. 

Get Next Work

Clicking Get next work will present the most urgent assignment to the user. The Get Next Work drop-down allows users to select the assignment group they wish to work from based on the assignment groups they have available. Users can seamlessly switch between assignment groups in real-time using this drop-down. 

Recents

This section shows the five most recently viewed claims. Click on any of the claims to open it in a new tab.

Click on See All to see the 30 most recently viewed claims.

New > Claim

Back-office users can submit new claims. To create a claim, click on New then click Claim in the pop-up box.