Task Management

Dashboard

Task Management

Provides an overview of all completed user tasks and includes metrics for measuring completion timeliness and capacity planning.

User Performance, Workforce Capacity

25.01 (Data Booster Required)

1. # of Tasks Completed, by Date and Assignment Group

2. # of Tasks Completed Late, by Date and Assignment Group

3. # of Tasks Completed (By Assignment Group, Next Action Due, and Task)

4. # of Tasks Completed Late (By Assignment Group, Next Action Due, and Task)

5. % of Tasks Completed On Time (By Assignment Group, Next Action Due, and Task)

6. Avg. Days Until Due (By Assignment Group, Next Action Due, and Task)

7. Minimum Days Until Due (By Assignment Group, Next Action Due, and Task)

8. Avg. Age (By Assignment Group, Next Action Due, and Task)

9. Maximum Age (By Assignment Group, Next Action Due, and Task)

Client, Claim Type, Claim Category, Regulatory Coverage, Work Group