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Chargebacks Dashboard

Chargebacks Dashboard

Details

Type

Dashboard

Name

Chargebacks

Description

A list of all chargebacks filed along with counts and outcome details.

Usage

Recovery Reporting, Stick Rate Reporting

Availability

25.01

Included Metrics

  • Total Chargebacks

  • Total Chargeback Amount

  • Chargebacks by Claim Category

  • Chargebacks by Claim Reason

  • Chargebacks Trend

Included Fields

Client, Claim Type, Claim Category, Claim Reason, Network, Claim ID, Dispute ID, Contact Date, Create Date, Resolution Date, Dispute Amount, Dispute Status Type, Dispute Status, Action Status, Action Date, Action, Action Amount, Response Date, Response, Response Amount, Outcome, Status, Pursued By, Pursued By User Type, Submitted By, Submitted By User Type

Included Filters

Client, Claim Type, Claim Category, Claim Reason, Network, Dispute Status Type, Action, Action Date, Response Date, Date Grouping

Details

image-20241209-203153.png

Change Log

Date

Change Summary

Date

Change Summary

2/14/2025

New

2/25/2025

Added the following columns for use in analyzing user and system performance:

  • Pursued By User ID

  • Pursued By

  • Pursued By User Type

  • Submitted By User ID

  • Submitted By

  • Submitted By User Type

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