Processing Performance Overview Dashboard

Dashboard

Resolution Overview

Provides a summary of claim and dispute automation, straight-through processing, and average processing times.

Capacity Planning, Processing Time, Configuration Effectiveness

25.01 (Data Booster Required)

Client, Claim Type, Claim Category, Claim Reason, Regulatory Coverage, Network, Channel, Claim ID, Dispute ID, Claim Status, Dispute Status, Create Date, Resolved Date, Processing Time, User Actions, System Actions, Total Actions

1. Total Claims Processed

2. Total Disputes Processed

3. Claim Action Automation %

4. Dispute Action Automation %

5. % of Claims Processed Straight Through

6. % of Disputes Processed Straight Through

7. Avg Claim Processing Time

8. Avg Dispute Processing Time

9. Average system processed actions per claim, by Date

10. Average user processed actions per claim, by Date

11. Avg Claim Processing Time, by Date

12. % of Claims Processed Straight Through, by Date

13. Average system processed actions per dispute, by Date

14. Average user processed actions per dispute, by Date

15. Avg Dispute Processing Time, by Date

16. % of Dispute Processed Straight Through, by Date

17. Top manual actions, by count

Client, Claim Type, Claim Category, Regulatory Coverage, Resolved Date, Date Grouping