Accountholder Satisfaction Dashboard

Details

Type	Dashboard
Name	Accountholder Satisfaction
Description	Provides an overview of resolved claims with metrics that impact accountholder satisfaction.
Usage	Configuration Review, Process Analysis
Availability	25.01 (Data Booster Required)
Included Fields	Client, Claim Type, Claim Category, Claim Reason, Regulatory Coverage, Channel, Card Type, Claim ID, Total Claim Amount, Discovery Date, Contact Date, Create Date, PC Date, PC Days, Dispute Status Date, Dispute Status Days, Investigation Date, Resolution Days, Resolved Date, Potential Abuse Indicator, Employee Claim Indicator, Decision, PC Decision, PC Withheld Indicator, Reclassification Indicator, Reopen Request Indicator, Required Document Indicator, Additional Information Requested Indicator
Included Metrics	Pay Rate AutoPay Rate PC Rate Days to PC Days to Resolve Reopen Request Rate Reclassification Rate Additional Info Request Rate
Included Filters	Client, Claim Type, Claim Category, Regulatory Coverage, Card Type, Claim Channel, Decision, Created Date, Resolved Date, Date Grouping

Date	Change Summary

Date	Change Summary
2/14/2025	New