Incoming Cases
- Devan Robertson
- Kristafanie Somers
Type | Dashboard |
|---|---|
Name | Incoming Cases |
Description | Provides an overview of all incoming claims and disputes. |
Usage | Claims Volume, Workload, Efficiency |
Included Fields | Client, Claim Type, Claim Category, Claim Reason, Regulatory Coverage, Channel, Card Type, BIN, Claim ID, Claim Status, Discovery Date, Contact Date, Create Date, Investigation Date, Resolved Date, Decision, PC Decision, PC Date, Dispute Count, Dispute Amount, Merchant Credit Amount, Recovered Amount, Loss Amount, Potential Abuse, Employee Claim, Reclassifications, Required Documents |
Included Metrics | Total Claims, Avg. Claim Amount, Total Abandoned Claims, Total Amount Disputed, Total Disputes, Avg. Dispute Count, Claim Volume Trend, Dispute Volume Trend, Claim Volume Distribution by Channel, Claim Volume Distribution by Claim Reason, Claim Volume Distribution by Status, Disputed Authorization Distribution by Status, Abandoned Claims Trend, Dispute Volume Distribution by Network |
Included Filters | Client, Claim Type, Claim Category, Card Type, Regulatory Coverage, BIN, Claim Status, Create Date, Contact Date |
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