Visa Questionnaire - Merchandise or Service Quality
- Geordie Connell
- Devan Robertson
Text/Reference Property Maps To Type Values Mandatory/Optional/Conditional Notes Why is the dispute different than the posted transaction amount? Question Property Type Values Mandatory/Optional/Conditional Notes Merchandise, Service Question Property Type Values Mandatory/Optional/Conditional Notes Please provide a description of the merchandise and the quality issue. 20.1 Mandate Changed from mandatory to optional. Question Property Type Values Mandatory/Optional/Conditional Notes 20.1 Mandate Added Question Property Type Values Mandatory/Optional/Conditional Notes 20.1 Mandate Added Question Property Type Values Mandatory/Optional/Conditional Notes When did the negotiations begin? Question Property Type Values Mandatory/Optional/Conditional Notes Please Explain.Are you disputing the full amount of the transaction? DisputingFullAmount Yes/No Mandatory What amount are you disputing? DifferentDisputeAmount Text Mandatory if DisputingFullAmount="No" DisputeAmountChangeReason Text Mandatory if DisputingFullAmount="No" What was purchased? WhatWasPurchased Radio MerchandiseDescription Text Mandatory When did you receive the merchandise? ReceiveDate Date Mandatory Did you cancel the service? WasCancelled Yes/No Mandatory When did you cancel? CancellationDate Date Mandatory if WasCancelled="Yes" Why did you cancel? CancellationExplanation Text Mandatory if WasCancelled="Yes" Did the merchant accept the cancellation? MerchantAcceptCancellationInd Yes/No Mandatory if WasCancelled="Yes" AND cancellation date is <= 15 days prior to today's date. Did you cancel the service? WasCancelled Yes/No Mandatory When did you cancel? CancellationDate Date Mandatory if WasCancelled="Yes" Why did you cancel? CancellationExplanation Text Mandatory if WasCancelled="Yes" Did the merchant accept the cancellation? MerchantAcceptCancellationInd Yes/No Mandatory if WasCancelled="Yes" AND cancellation date is <= 15 days prior to today's date. Is there evidence of previous ongoing negotiations between the cardholder and merchant? IsEvidenceofPreviousNegotiations Yes/No Mandatory if the received date is greater than 120 days from today's date AND the transaction date is greater than 120 days from today's date. Only visible in back-office. Please explain the previous ongoing negotiations between the cardholder and the merchant. ExplanationPreviousNegotiations Text Mandatory if IsEvidenceofPreviousNegotiations="Yes" Only visible in back-office. PreviousNegotiationsBegan Date Mandatory if IsEvidenceofPreviousNegotiations="Yes" Only visible in back-office. When did the cardholder first notify the issuer of the dispute? FirstNotifiedDate Date Mandatory if IsEvidenceofPreviousNegotiations="Yes" Only visible in back-office. Did you attempt to resolve with the merchant? WasResolveAttempted Yes/No Mandatory Are there local laws or regulations that prohibit you from resolving with the merchant LocalLawsExist Yes/No Mandatory if WasResolveAttempted="No" LocalLawExplanation Text Mandatory if LocalLawsExist="Yes"