Read New Correspondence Preconditions
- Nick Facca
- Kristafanie Somers
- Devan Robertson
Owned by Nick Facca
Overview
This decision table determines if, and how, the Read New Correspondence flow is executed when triggered.
Actions
Action | Description |
|---|---|
AUTO | Execute a system activity to handle the new correspondence |
MANUAL | Generate a manual assignment for a user to review the new correspondence. |
SKIP | This action will have the effect of ignoring the entire workflow |
Base Configuration
Condition | Action | Reason |
|---|---|---|
Case is locked | Auto | Retry |
Otherwise | Manual | Â |
Â
Rule(s) | ReadNewCorrPreConditions |