Amex Charged or Credited Incorrectly Questionnaire
- Devan Robertson
- Kristafanie Somers
Owned by Devan Robertson
"I was charged or credited incorrectly."
"How were you charged or credited incorrectly?"
I was charged the wrong amount
I should have received a credit but was charged again
I should have been charged but received a credit
The transaction was presented late
I was charged incorrectly as a result of a currency conversion
I was charged for a no show reservation or advance deposit transaction incorrectly
I was charged for loss, theft, or damages in addition to the service
The issuer identified the transaction was presented on the wrong account
The issuer received a transaction on a unassigned account number
Visibility Rule(s)
"I should have received a credit but was charge again" visible when transaction is a debit/charge
"I should have received a charge but was credited again" visible when transaction is a credit
"The issuer identified the transaction was presented on the wrong account" is an Issuer claim and visible to back office only
"The issuer received a transaction on a unassigned account number" is an Issuer claim and visible to back office only