Letter Failed to Send / Failed to Send Communication

When an outbound communication fails, the Letter Failed to Send assignment is generated.

How to complete the Letter Failed to Send assignment

1. To retry the automated workflow, click the Retry Failed Letter button. 

    Click here to see the expanded assignment...

   

2. To cancel the letter, select Cancel Letter from the Other Actions menu. Then enter the reason for canceling the letter. 

    Click here to see the Other Actions menu...

   

    Click here to see the expanded assignment...

   

3. To send the letter manually, select Manually Send Letter from the Other Actions menu. Then check the box next to "I confirm that this communication has been manually transmitted."

    Click here to see the Other Actions menu...

   

    Click here to see the expanded assignment...

   

4. Click the Apply button. 
   
   
5. Click the Process Actions button.