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Case Filing Detail Service Failed

Owned by Devan Robertson
Last updated: Sept 27, 2024 by Kristafanie Somers
Description

When the Visa Case Filing Status flow is executed and the service fails, this assignment is generated and prompts a user to retry the service.

Details

Retry

The primary flow action prompts the user to retry the service.  If the service continues to fail, please notify your system administrator.

Cancel

This optional flow action is available via the Other Actions menu and cancels the case status activity service.  This will force the dispute into a manual flow where a user will be required to record the arbitration ruling.

SLANone
Work QueueCaseFilingDetailServiceFailed
Work Group

Exception

StageExecute
NodeRecovery

When the Visa Case Filing Status service fails, this assignment prompts an analyst to retry the service or cancel the flow to manually record the arbitration ruling. This assignment is also seen as Case Filing Service Failed.

How to complete the Case Filing Detail Service Failed assignment

  1. To retry the flow, click the Retry Service Call button. 

     Click here to see expanded assignment...

  2. Review the submission failure notes.
    • If the case has already been submitted, search the ARN in QFD's search bar to find the duplicate dispute on another claim. Once the duplicate dispute is located, determine which dispute to deny due to the duplicate.

  3. Click the Apply button.

  4. Click the Process Actions button. 

If the assignment loops, cancel the process to manually enter the arbitration ruling. 

  1. Select Cancel from the Other Actions menu. 

  2. The dispute will now have the Execute Arbitration Service Failed assignment.Â