Submit Dispute Service Failed
- Devan Robertson
Owned by Devan Robertson
Description | When the dispute questionnaire service fails in Visa Submit Dispute, this assignment is generated and prompts the user to retry the service call. |
Details |
RetryThis flow action will force the system to retry the service call. If the service continues to fail, please notify your system administrator.
Execute Chargeback ManuallyThis flow action will prompt the user to execute the chargeback in an external system, such as Visa Resolve Online (VROL) or Mastercom.
Cancel RecoveryThis flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the Disposition step to select a new recovery option.
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SLA | None |
Work Queue | SubmitDisputeServiceFailed |
Work Group | ResearchTeam1 |