Submit Dispute Service Failed

Description

When the dispute questionnaire service fails in Visa Submit Dispute, this assignment is generated and prompts the user to retry the service call.

Details

Retry

This flow action will force the system to retry the service call.  If the service continues to fail, please notify your system administrator.

Execute Chargeback Manually

This flow action will prompt the user to execute the chargeback in an external system, such as Visa Resolve Online (VROL) or Mastercom.

Cancel Recovery

This flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the Disposition step to select a new recovery option.


SLANone
Work QueueSubmitDisputeServiceFailed
Work Group

ResearchTeam1