Execute Withdraw Case Filing Service Failed

Owned by Nick Facca
Last updated: Sept 27, 2024 by Kristafanie Somers
1 min read
Description

When system assignments in Visa Withdraw Case Filing fail, this assignment is generated and prompts the user to retry the service or execute the action manually.

Details

Retry Service

The primary flow action prompts the user to retry the service.  If the service continues to fail, please notify your system administrator.


Execute Manual Withdrawal

This optional flow action is available from the Other Actions menu and allow the user to complete the action manually.  Instructions are provided, as shown in Withdraw Case Filing.

SLANone
Work QueueExecuteWithdrawCaseFilingServiceFailed
Work Group


StageExecute
NodeRecovery

When the Visa Withdraw Case Filing process fails, this assignment prompts an analyst to retry the service or execute the action manually.

How to complete the Execute Withdraw Case Filing Service Failed assignment

  1. Click the Retry Visa Dispute Filing Service button. 

  2. Click the Process Actions button. 


If the assignment loops, you can manually execute the withdrawal in VROL. 

  1. Select the Execute Manual Withdraw option from the Other Actions menu. 

  2. Click the Process Actions button. 

  3. The dispute will now have the Withdraw Case Filing assignment.