Card Not Received Questionnaire
- Devan Robertson
“I did not receive my card.”
Text/Reference | Property | Maps To | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|---|
| When did you expect to receive your card? | DateRealizedCardNotReceived | Date | Mandatory | |||
| Does anyone else have access to your mail? | MailAccess | Yes/No | Mandatory | |||
| Please explain. | MailAccessExplanation | Text | Mandatory if MailAccess="Yes" |
Question Property Type Values Mandatory/Optional/Conditional NotesHave you ever authorized another person to use your card? HasAuthorizedOthers Yes/No Mandatory Who has authorization to use your card? AuthorizedName Text Mandatory if HasAuthorizedOthers="Yes" Have you ever shared your Personal Identification Number (PIN)? HasSharedPIN Yes/No Mandatory Who did you share it with? SharedPINName Text Mandatory if HasSharedPIN="Yes" Have you confirmed that this purchase was not made by the authorized person? AuthorizedPerson Text Mandatory if HasAuthorizedOthers="Yes" or HasSharedPIN="Yes"
Question Property Type Values Mandatory/Optional/Conditional NotesIs there someone you suspect did this? IsSuspectKnown Yes/No Optional - See Collect Suspect Information First PartyInfo.Name.First Text Optional; Displayed if IsSuspectKnown = "Yes" Middle PartyInfo.Name.Middle Text Optional; Displayed if IsSuspectKnown = "Yes" Last PartyInfo.Name.Last Text Optional; Displayed if IsSuspectKnown = "Yes" Address Line 1 PartyInfo.FullAddressDetails.Line1 Text Optional; Displayed if IsSuspectKnown = "Yes" Address Line 2 PartyInfo.FullAddressDetails.Line2 Text Optional; Displayed if IsSuspectKnown = "Yes" Address Line 3 PartyInfo.FullAddressDetails.Line3 Text Optional; Displayed if IsSuspectKnown = "Yes" City PartyInfo.FullAddressDetails.City Text Optional; Displayed if IsSuspectKnown = "Yes" State PartyInfo.FullAddressDetails.State Drop-down All US states Optional; Displayed if IsSuspectKnown = "Yes" Zip PartyInfo.FullAddressDetails.Zip Text Optional; Displayed if IsSuspectKnown = "Yes" Country PartyInfo.FullAddressDetails.Country Drop-down All countries Optional; Displayed if IsSuspectKnown = "Yes" Relationship PartyInfo.Relationship Text Optional; Displayed if IsSuspectKnown = "Yes" DOB PartyInfo.DateOfBirth Date Optional; Displayed if IsSuspectKnown = "Yes" SSN PartyInfo.SSNTIN Text Optional; Displayed if IsSuspectKnown = "Yes" ID PartyInfo.EntityID Text Optional; Displayed if IsSuspectKnown = "Yes"
Question Property Type Values Mandatory/Optional/Conditional Notes While not required, have you filed a police report? WasPoliceReportFiled Yes/No Optional - See Collect Police Report Information Report ID .SuspectInfo.PoliceReportId Text Mandatory if WasPoliceReportFiled="Yes" Officer Name .SuspectInfo.OfficerName Text Mandatory if WasPoliceReportFiled="Yes" Phone Number .SuspectInfo.OfficerPhoneNumber Text Mandatory if WasPoliceReportFiled="Yes" Department .SuspectInfo.PoliceDepartment Text Mandatory if WasPoliceReportFiled="Yes" Address Line 1 .SuspectInfo.PoliceDepartmentAddress Text Optional; Displayed if WasPoliceReportFiled = "Yes" Address Line 2 .SuspectInfo.PoliceDepartmentAddress Text Optional; Displayed if WasPoliceReportFiled = "Yes" Address Line 3 .SuspectInfo.PoliceDepartmentAddress Text Optional; Displayed if WasPoliceReportFiled = "Yes" City .SuspectInfo.PoliceDepartmentAddress Text Optional; Displayed if WasPoliceReportFiled = "Yes" State .SuspectInfo.PoliceDepartmentAddress Text Optional; Displayed if WasPoliceReportFiled = "Yes" Zip .SuspectInfo.PoliceDepartmentAddress Text Optional; Displayed if WasPoliceReportFiled = "Yes" Country .SuspectInfo.PoliceDepartmentAddress Text Optional; Displayed if WasPoliceReportFiled = "Yes"
Question Property Type Values Mandatory/Optional/Conditional Notes "Please contact us at <ClientInformationPhoneNumber> immediately to update your contact information."Is the following information correct? IsContactInfoCorrect Yes/No Mandatory Paragraph Appears if IsContactInfoCorrect = "No"
Question Property Type Values Mandatory/Optional/Conditional Notes Due to the fraud on your account, would you like to cancel your card now? Displayed if ShouldShowOptionalBlockCardVerbiage is TRUE. Mandatory if displayed. Due to the fraud on your account, we are cancelling your card. Displayed if GetBlockCardQuestionnaireOption is TRUE. Question Property Type Values Mandatory/Optional/Conditional Notes Would you like your card request to be expedited for a fee of $18, with an estimated delivery timeframe of 3 business days? Displayed if ShowRushCardQuestion is TRUE. Mandatory if displayed. Displayed when all of the following conditions are met: Displayed when all of the following conditions are met: Your new card will be delivered within 7-10 business days. Displayed if GetBlockCardQuestionnaireOption is TRUE. Your new card will be delivered within 7-10 business days. Extension: Card Replacement Fee If a replacement fee is applicable to reissued cards, an optional CardReplaceFee property can hold the value provided by a service and that value can be referenced later by the Block & Reissue service(s). To enable internal users to waive this fee, set CanWaiveCardReplacementFee to true and evaluate that property in your block or reissue service(s). For static, flat fees change the DSS accordingly. For dynamic fees from a service, logic to set .CardReplacementFee will be required in PostIdentifyAccountExtension. Extension: Card Delivery Fees If a delivery fee is applicable to reissued cards, an optional CardDeliveryFee property can hold the value provided by a service and that value can be referenced later by the Block & Reissue service(s). To enable internal users to waive this fee, set CanWaiveCardDeliveryFee to true and evaluate that property in your block or reissue service(s). Extension: Multiple Card Delivery Options Multiple delivery options can be offered by setting AreShippingMethodsSourcedViaService to true and loading applicable options and fees to LoadShippingMethodListDataPage via a service.CancelCardInd Yes/No This question uses a field value that may be used to customize the verbiage used. MandatoryBlockCardText Label Would you like us to send you a replacement card? ReissueCard Yes/No Displayed if ShouldShowManualReissueCardVerbiage is TRUE. Mandatory if displayed. RushCard Yes/No How would you like the card to be delivered (Please note that a fee may apply)? CardShippingMethods Radio <Method> (<Description>) - Fee: <Fee> Displayed when multiple shipping methods are available in the shipping method list (D_ShippingMethodList). Mandatory if displayed. When a service is configured for retrieving shipping methods, each method retrieved is displayed as shown in the Values column. Would you like to waive the card replacement fee? ShouldWaiveCardReplacementFee Yes/No Would you like to waive the card delivery fee? ShouldWaiveCardDeliveryFee Yes/No FraudReissueCard Label FraudReissueCard Label Displayed if HideRushCardQuestion is TRUE.
Question Property Type Values Mandatory/Optional/Conditional Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.Notes Do you have any additional information to provide about this dispute? AdditionalInformationInd Yes/No Mandatory If you have any documentation in support of your claim, please attach it now. N/A Attachment Optional Please provide any additional information. AdditionalInformation Mandatory if AdditionalInformationInd= "Yes"