Correspondence Dashboard

Details

Type	Dashboard
Name	Correspondence
Description	A list of all created correspondence.
Usage	Correspondence Volume, Print Metrics, Failure Analysis
Availability	24.02
Included Fields	Client, Claim Type, Claim Category, Claim Reason, Regulatory Coverage, Claim ID, Claim Status, Dispute ID, Dispute Status, Channel, Direction, Type, Name, Status, Status Date, Create Date, Mailed Date, Days to Send, Business Days to Send, Execution Method, Source, Resend?, Vendor, Page Count, Double Sided?, Return Mail?, Color?
Included Metrics	Notifications Created, Letters Mailed, Emails Sent, Notifications Pending, Notifications Resent, Channel Volume Trend, Notification Type Volume Trend, Inbound Volume Trend, Distribution by Channel, Distribution by Type, Top 10 User Letters, Inbound Volume, Distribution by Status, Distribution by Source, Avg. Business Days to Send by Type, Distribution by Avg. Business Days to Send
Included Filters	Client, Claim Type, Claim Category, Regulatory Coverage, Status, Direction, Created Date, Mailed Date

Date	Change Summary

Date	Change Summary
12/1/2024	Resolved an issue where counts where inaccurate due to the fact that each dispute included in a letter results in a correspondence record. Only unique Correspondence ID values should be counted for volume purposes.