Resolution Overview Dashboard

Dashboard

Resolution Overview

Provides a summary of claims and disputes resolved, average process time, average resolution type, resolution types and dispute denial reasons.

Capacity Planning, Customer Resolution Time, Processing Time, Pay Rate

25.01 (Data Booster Required)

Client, Claim Type, Claim Category, Claim Reason, Regulatory Coverage, Network, Channel, Card Type, BIN, Transaction Type, Claim ID, Dispute ID, Claim Status, Dispute Status, Decision, Deny Reason, Contact Date, Create Date, Investigation Date, Resolved Date, Authorization Status, MCC, Merchant, Entry Mode, Transaction Description, Transaction Amount, Dispute Amount, Accountholder Amount, Merchant Credit Amount, Recovered Amount, Loss Amount, Denied Amount, Resolution, Processing Time, Resolution Time

• Resolved Claims

• Resolved Disputes

• Avg. Time to Process Claims

• Avg. Time to Process Disputes

• Avg. Time to Resolve Claims

• Avg. Time to Resolved Disputes

• Claim Pay Rate

Client, Claim Type, Claim Category, Regulatory Coverage, Status, Card Type, Card BIN, Contact Date, Resolved Date, Date Grouping