Provide Acquirer Reference Number

Description

When the acquirer reference number was not passed into the transaction inquiry search for MasterCard this assignment is created to identify the dispute transaction.

Details

Select Matching Transaction

If multiple transactions are returned from the transaction inquiry and the system is unable to make a match, this assignment will prompt the user to select the transaction that matches the disputes transaction from a list.  Select the appropriate transaction and apply the action.  If a matching transaction is not available, click Cancel and select Other Actions > Process Enrichment Manually to provide the necessary transaction details.

Manually Enrich Related Transaction

When a related transaction is identified, such as the case of a duplicate processing error, the details for that transaction must be collected so they can be provided to Mastercard.  Complete all the required fields and apply the action.

SLA

Goal: 8 Hours

Deadline: 8 Hours

Work QueueProvideReferenceKey
Work Group

ResearchTeam1