Provide Acquirer Reference Number
- Nick Facca
- Devan Robertson
Description | When the acquirer reference number was not passed into the transaction inquiry search for MasterCard this assignment is created to identify the dispute transaction. |
Details | Select Matching TransactionIf multiple transactions are returned from the transaction inquiry and the system is unable to make a match, this assignment will prompt the user to select the transaction that matches the disputes transaction from a list. Select the appropriate transaction and apply the action. If a matching transaction is not available, click Cancel and select Other Actions > Process Enrichment Manually to provide the necessary transaction details. Manually Enrich Related TransactionWhen a related transaction is identified, such as the case of a duplicate processing error, the details for that transaction must be collected so they can be provided to Mastercard. Complete all the required fields and apply the action. |
SLA | Goal: 8 Hours Deadline: 8 Hours |
Work Queue | ProvideReferenceKey |
Work Group | ResearchTeam1 |