Amex Charged Incorrect Amount Questionnaire

Charged Incorrect Amount

Text/Reference	Property	Type	Values	Mandatory/Optional/Conditional	Notes
Are you disputing the full amount of the transaction?
To dispute a transaction for an incorrect amount, the amount disputed must be less than the full transaction amount. Press continue to choose a different claim reason.		Questionnaire	Continue	Mandatory if DisputingFullAmount="No"	Routes user to the claim reason selection.
What is the correct amount that should have been charged?	CorrectAmount	Text		Mandatory	Validation The correct amount cannot be greater than the transaction amount.
Was the correct amount on your receipt?	ReceiptAmountCorrectInd	Yes/No		Mandatory

Resolve with Merchant

Question	Property	Type	Values	Mandatory/Optional/Conditional	Notes
Did you attempt to resolve with the merchant?	ResolveWithMerchantInd	Yes/No		Mandatory
Please explain:	ResolveWithMerchantExplanation	Text		Mandatory if ResolveWithMerchantInd="Yes/No"

Rule(s)

Additional Information

Question	Property	Type	Mandatory/Optional/Conditional	Notes
Do you have any additional information to provide about this dispute?	AdditionalInformationInd	Yes/No	Mandatory
If you have any documentation in support of your claim, please attach it now.	N/A	Attachment	Optional	Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.
Please provide any additional information.	AdditionalInformation		Mandatory if AdditionalInformationInd= "Yes"

Rule(s)

Rule(s)