Ethoca Alerts

Fully integrates Ethoca Alerts service into the Fraud/Dispute workflow.

Benefits of using this Addon

Eliminates the need to process Chargebacks when Merchant doesn't settle transaction or issues Merchant Refunds.

What does it replace?

This replaces the traditionally lengthy and expensive chargeback process for merchants who have agreements with Ethoca to review submissions.

What phase is this recommended in?

This is recommended in the first phase that the acquirer reference number (ARN) and transacting card number are available to send. Typically, this coincides with using the Mastercom API or Visa RTSI. Additionally, clients can enable sending alerts on transactions authorizations to stop the transaction from posting to the account.

Retrieve Credentials

Get login credential to the sandbox.ethocaweb.com portal (prod: ethocaweb)
From the upper right corner, select “Change API Password”
Select the API User
Click “Generate Password”
Copy and store off the password

How long from phase kickoff can this be implemented?

This requires the issuer have an agreement with Ethoca to utilize the service and is largely dependent on that process. Ideally, this work is completed before phase kickoff. From the time of an agreement between the issuer and Ethoca, this can be implemented within a month.

What success criteria should be met prior to going live?

In a test environment, a transaction should be submitted to Ethoca. A response that the merchant will provide a credit or not provide a credit should be tested to ensure that the appropriate automated tasks are completed with these responses.