Process Enrichment Manually

Owned by Devan Robertson
Last updated: Sept 27, 2024 by Kristafanie Somers
1 min read



Description

When the precondition for enrichment is set to "MANUAL", this assignment is generated and prompts the user to provide values for all required transaction data fields that do not already have values.

Details

Enrich Manually

This primary action prompts the user to provide all required transaction details.  Required fields are marked with a red asterisk and must be completed before applying the action. 

Enrich Common Fields

This optional action allows users to provide the Transaction Card Number for all disputed transactions and is only applicable to Card claims.

SLA

Goal: 1 Day

Deadline: 1 Day

Work QueueEnrichment
Work Group

Technician

StageEnhance
NodeEnrichment


Process Enrichment Manually is an assignment generated when the enrichment flow is executed to gather additional details about the disputed transaction. When details are missing as part of the enrichment process, the assignment prompts a user to provide all required transaction details. 


How to complete the assignment

  1. Click the Process Enrichment Manually button.

     Click here to see the expanded assignment...

  2. Ensure the required fields are completed. Required fields will have an asterisk present. Use external systems to obtain the necessary info.

  3. Select the Apply button.

  4. Select the Process Actions button.