Get Fraud Reporting Inputs

Overview

The Get Fraud Reporting Inputs assignment is generated when one or more fraud reporting inputs are missing. This assignment prompts the agent to provide any missing inputs so that the fraud reporting automation can continue.

How-To

1. Click the Provide Fraud Reporting Inputs button.
  

2. Fill in the required fields (asterisks) with the necessary information.
Note: Information may be obtained from an external system (MasterCom, VROL, CO-OP, etc.).
   

3. Click the Apply button.
   

4. Click the Process Actions button.