Verifi CDRN

Overview

QFD fully integrates Verifi CDRN Alerts service into the fraud and dispute workflow. This feature eliminates the need to process chargebacks when the merchant doesn't settle transaction or issues refunds.

How It Works

QFD uses the API to execute the call and uses matching criteria to identify refunds. When a refund is identified, QFD will close the dispute and process the case accordingly.

Responsibilities

Quavo Responsibilities	Work with the client on engagement with Verifi and requested service details. Work with client to obtain Verifi matching criteria (transacting card number and acquirer reference number) or implement suitable workaround. Enable Verifi CDRN addon in client test environment.
Client Responsibilities	Work with Verifi account representative to procure the Verifi CDRN API. Pay any associated fees for use of the Verifi CDRN API. Provide test and production credentials to Quavo.
Third Party Responsibilities	Verifi - onboard client to the Verifi CDRN API

Success Criteria

In a test environment, a transaction should be submitted to Verifi. A response that the merchant will provide a credit or not provide a credit should be tested to ensure that the appropriate automated tasks are completed with these responses.

Best Practices

This service typically runs quite well and reduces human intervention in the disputes process significantly. Watch the volume of items pending Verifi response to make sure they are within acceptable thresholds.

QFD Knowledgebase