Mastercom API

Owned by David Chmielewski
Last updated: May 28, 2024 by Kristafanie Somers
2 min read

Overview

QFD uses the Mastercom API to enrich disputed transaction data and automatically process recovery tasks. This feature eliminates the need to manually key in additional transaction data, key chargebacks, check for representments, etc.

How It Works

QFD is able to apply an advanced chargeback eligibility review process. With automated submission of chargebacks, checks for representment, large amounts of manual work and the possibility of human error is reduced significantly. For eligible disputed transactions, QFD will complete the recovery forms, create the case in Mastercom, and update the case when a user completes recovery tasks such as reviewing the representment, and initiating pre-arbitration, etc.

Process Map

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Responsibilities 

Quavo Responsibilities

  1. Work with the client on engagement with Mastercard and project kickoff details.

  2. Represent client for Mastercom implementation project.

  3. Work with client to obtain Mastercom matching criteria (transacting card number and acquirer reference number) or implement suitable workaround.

  4. Procure Mastercard test data, enable Mastercom API in MTF region and create matching sample data in test environment

  5. Work with Mastercard for production go live routines

Client Responsibilities

  1. Work with Mastercard account representative to procure the Mastercom API.

  2. Pay any associated fees for use of the Mastercom API.

  3. Provide test and production credentials to Quavo.

  4. Work with any card processors as necessary to enable use of the Mastercom API.

  5. Work with internal accounting teams to understand any impact to settlement.

  6. Provide production examples of matching criteria for the Mastercom API (transacting card number and acquirer reference number) or suitable workaround within four weeks of phase kickoff.

Third Party Responsibilities

Mastercom - onboard client to the Mastercom API

Success Criteria

Credentials should be obtained for MTF and Production, with test data being requested and made available in MTF.

While test data may not match between the test system of record and Mastercom, a case should be managed through enrichment, fraud reporting, case creation, chargeback and the representment queue prior to going live.

Best Practices

Start a project with Mastercard as soon as possible (even before finalizing with QFD if necessary) to onboard to Mastercom.  This process has taken a while in the past, but has since been streamlined. It still remains the largest barrier to implementing this addon.

Resources