Amex Cancellation Details Questionnaire

This questionnaire is used to collect details about a purchase cancellation.

Cancellation Details

Question

Property

Type

Values

Mandatory/Optional/Conditional

Notes

Did you cancel?CancellationIndYes/No
Mandatory
When did you cancel?CancellationDateDate
Mandatory if CancellationInd="Yes"

Was a cancellation number provided?

CancellationNumberProvidedIndYes/No
Mandatory if CancellationInd="Yes"

What is the cancellation number?

CancellationNumberText
Mandatory if CancellationNumberProvidedInd = "Yes"
How did you cancel?CancellationMethodText
Mandatory if CancellationInd="Yes"
Was a cancellation policy provided?WasCancelPolicyProvidedIndYes/No
Mandatory if CancellationInd="Yes"
What was the policy?CancellationPoliyDescriptionText
Mandatory if WasCancelPolicyProvidedInd="Yes"