Amex Service Details Questionnaire
- Devan Robertson
Question Property Type Values Mandatory/Optional/Conditional Notes Please provide a description of the service. Question Property Type Values Mandatory/Optional/Conditional Notes Was a cancellation number provided? What is the cancellation number? What date was the service refused on? Please explain. Question Property Type Values Mandatory/Optional/Conditional Notes Question Property Type Values Mandatory/Optional/Conditional Notes Question Property Type Values Mandatory/Optional/Conditional Notes ServiceDescription Text Mandatory When was the service provided or expected? ReceiveDate Date Mandatory Did you cancel? CancellationInd Yes/No Mandatory When did you cancel? CancellationDate Date Mandatory if CancellationInd="Yes" CancellationNumberProvidedInd Yes/No Mandatory if CancellationInd="Yes" CancellationNumber Text Mandatory if CancellationNumberProvidedInd = "Yes" How did you cancel? CancellationMethod Text Mandatory if CancellationInd="Yes" Was a cancellation policy provided? WasCancelPolicyProvidedInd Yes/No Mandatory if CancellationInd="Yes" What was the policy? CancellationPoliyDescription Text Mandatory if WasCancelPolicyProvidedInd="Yes" Was the service refused? ServiceRefusedInd Yes/No Mandatory ServiceRefusedDate Date Mandatory if ServiceRefused = "Yes" ServiceRefusedDetails Test Mandatory if ServiceRefused = "Yes" Is the dispute regarding a “No-Show” charge? NoShowChargeInd Yes/No Mandatory Were the accommodations used? AccommodationsInd Yes/No Mandatory when NoShowChargeInd = "Yes" Did the merchant provide alternate accommodations and still charge for a “no-show”? AltAccommondationsInd Yes/No Mandatory when NoShowChargeInd = "Yes" Was the “no-show” charge different from the quoted rate? QuotedRateDifference Yes/No Mandatory when NoShowChargeInd = "Yes" What was the quoted rate? QuotedRate Text Mandatory if QuotedRateDifference="Yes" Were you provided a credit voucher, voided transaction receipt or refund acknowledgement? WasCreditReceiptIssuedInd Yes/No Mandatory What is the date on the credit voucher, transaction receipt, or refund acknowledgement? CreditReceiptDate Date Mandatory if WasCreditReceiptIssuedInd="Yes" Were you issued a partial credit? IssuedPartialCredit Yes/No Mandatory Please select the credit transaction SelectedValidTransaction Radio Mandatory if IssuedPartialCredit ="Yes" A list of credit transactions are displayed to the user. A single transaction can be selected.