24.2 Mastercard Mandates
Overview
The QFD Patch release is compatible with mandate changes for 24.2. Mandate changes will take effect on or after October 19, 2024.
Impact Summary
As a result of our analysis of Mastercard's documentation, the following changes have been implemented in the mandates release of QFD.
Summary | Release Note Detail | Story ID |
---|---|---|
First-Party Trust Program - Cardholder Affidavit | A new assignment and sub-flow are available when Mastercard returns reject reason 5002 to indicate the chargeback has been rejected for First-Party Trust. Users will be required to obtain the compelling evidence from Mastercom and share the details with the cardholder. If the cardholder wishes to continue recovery an affidavit must be completed and attached to the chargeback. Overview of the process when the First-Party Trust program validates compelling evidence
| QPS-11000 |
First-Party Trust Program - Chargeback Compliance Contact | A new assignment and sub-flow are available when Mastercard returns reject reason 5002 to indicate the chargeback has been rejected for First-Party Trust. Users will be required to obtain the compelling evidence from Mastercom and share the details with the cardholder. If the cardholder wishes to continue recovery the Issuer Chargeback Contact, as listed in Mastercom) may certify that the cardholder is still refuting the transactions when pursuing recovery. Overview of the process when the First-Party Trust program validates compelling evidence
Reach out to your Client Success Manager to enable the Issuer Chargeback Compliance Attestation option in lieu of the cardholder affidavit. | QPS-11291 |
First-Party Trust Program - Additional QFD Letters | A new letter is available within QFD for the First-Party Trust Program. When a 5002 reject is received users will be prompted to obtain the evidence from Mastercom and send the details the cardholder using the First-Party Trust Additional Information letter. Users will have the option to attach the Mastercard First-Party Trust Cardholder Exception Affidavit form to the letter. | QPS-11276 |
Revised Standards for Eliminating the Arbitration Case Response Time Frame | Mastercard will eliminate the 10-calendar day timeframe for an acquirer to respond to an arbitration case filing for both Single Message System and Dual Message System transactions. | QPS-11190 |
Revised Standards for Chargeback Disputes from Automated Fuel Dispensers in Select Regions |  Recovery rights for Reason Code 4853 are unavailable for automated fuel dispenser transactions made outside of the European region. | QPS-11191 |
Revised Standards for Fraud Reporting | Additional reason codes have been added to indicate the reason the issuer is reporting a confirmed fraudulent transaction. | QPS-11192 |
Credit Not Processed - Incorrect Chargeback Expiration Date | Updated the calculation for Credit Not Processed disputes to set the chargeback expiration date to be 120 days from the expected credit date. | QPS-9643 |
Research
The following documents were analyzed to identify changes that impact functionality supported in QFD.
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