Zelle Recovery Strategy

Owned by Devan Robertson
Last updated: Aug 07, 2023
1 min read

Overview

When an Zelle transaction is disputed, this strategy is enabled.  When enabled, the following recovery options are available.

Recovery Options

OptionApplicability

Zelle Debit

Only available for unduly enriched disputes (disputes on credit transactions).
Zelle ReturnOnly available for disputes on debit transactions.

In addition to the recovery options mentioned here, users have the option of pursuing a Good Faith request via the Pend option menu.  Once a response is received, a user may return to recovery to process a recovery option.