Mastercard Charged for Loss Theft Damages Questionnaire
- Geordie Connell
- Devan Robertson
Question Property Type Values Mandatory/Optional/Conditional Notes What amount are you disputing? Question Property Type Values Mandatory/Optional/Conditional Notes Dispute rights do not exist under this dispute reason. Please select another dispute reason. Question Property Type Values Mandatory/Optional/Conditional Notes Question Property Type Values Mandatory/Optional/Conditional Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true. Are you disputing the full amount of the transaction? DisputingFullAmount Yes/No Mandatory DifferentDisputeAmount Text Mandatory if DisputingFullAmount="No" Is the dispute regarding additional charges related to damages? DamageChargesInd Yes/No Mandatory Is the dispute regarding additional charges related to theft or loss of a rental? RentalTheftLossInd Yes/No Mandatory if DamageChargesInd="No" Displayed if RentalTheftLossInd="No" Were the additional charges and the service charge billed as a single transaction? LossTheftSingleTxnInd Yes/No Mandatory Please provide additional information on the reason of the additional charges: AdditionalChargesExplanation Text Mandatory Did you attempt to resolve with the merchant? ResolveWithMerchantInd Yes/No Mandatory Please explain: ResolveWithMerchantExplanation Text Mandatory if ResolveWithMerchantInd="Yes/No" Notes Do you have any additional information to provide about this dispute? AdditionalInformationInd Yes/No Mandatory If you have any documentation in support of your claim, please attach it now. N/A Attachment Optional Please provide any additional information. AdditionalInformation Mandatory if AdditionalInformationInd= "Yes"