Mastercard Addendum Questionnaire



Charged for Loss, Theft or Damages

Question

Property

Type

Values

Mandatory/Optional/Conditional

Notes

Please describe the additional charge and why it is not authorized:AddendumDisputeExplanationText
Mandatory


Resolve with Merchant

Question

Property

Type

Values

Mandatory/Optional/Conditional

Notes

Did you attempt to resolve with the merchant?ResolveWithMerchantIndYes/No
Mandatory
Please explain:ResolveWithMerchantExplanationText
Mandatory if ResolveWithMerchantInd="Yes/No"


Additional Information

Question

Property

Type

Values

Mandatory/Optional/Conditional

Notes
Do you have any additional information to provide about this dispute?AdditionalInformationIndYes/No
Mandatory
If you have any documentation in support of your claim, please attach it now.N/AAttachment
Optional

Extension: Intake Attachment Prompt

To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.

Please provide any additional information.AdditionalInformation

Mandatory if AdditionalInformationInd= "Yes"

Rule(s)MC_AddendumDispute