Amex Merchandise or Service Not Received Questionnaire
- Devan Robertson
"I have not received the merchandise or services that I purchased."
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| What was not received? | WhatWasNotReceived | Radial | Merchandise, Service, Cash | Mandatory | Cash is only visible based on being MCC 6011 or 6540 |
Question Property Type Values Mandatory/Optional/Conditional Notes What amount are you disputing?Are you disputing the full amount of the transaction? DisputingFullAmount Yes/No Mandatory DifferentDisputeAmount Text Mandatory if DisputingFullAmount="No"
Question Property Type Values Mandatory/Optional/Conditional Notes Please provide a detailed description of what was purchased and an explanation of the dispute. Question Property Type Values Mandatory/Optional/Conditional Notes MerchandiseDescription Text Mandatory if WhatWasNotReceived = "Merchandise" Is the expected receipt date for the merchandise or services known? ExpectedReceiveDateInd Yes/No Mandatory When was the merchandise/services expected to be received? ExpectedReceiveDate Date Mandatory if ExpectedReceiveDateInd="Yes" Has it been confirmed that the merchant will not provide the merchandise/services? (ie. Merchant is no longer in business) ConfirmedNotProvidedInd Yes/No Mandatory Please Explain ConfirmedNotProvidedDescription Text Mandatory if ConfirmedNotProvidedInd="Yes" What date did you learn the merchandise/services would not be received? ConfirmedNotProvidedDate Date Mandatory if ConfirmedNotProvidedInd="Yes"
Question Property Type Values Mandatory/Optional/Conditional Notes Please provide a detailed description of what was purchased and an explanation of the dispute. Question Property Type Values Mandatory/Optional/Conditional Notes ServiceDescription Text Mandatory if WhatWasNotReceived = "Service" Is the expected receipt date for the merchandise or services known? ExpectedReceiveDateInd Yes/No Mandatory When was the merchandise/services expected to be received? ExpectedReceiveDate Date Mandatory if ExpectedReceiveDateInd="Yes" Has it been confirmed that the merchant will not provide the merchandise/services? (ie. Merchant is no longer in business) ConfirmedNotProvidedInd Yes/No Mandatory Please Explain ConfirmedNotProvidedDescription Text Mandatory if ConfirmedNotProvidedInd="Yes" What date did you learn the merchandise/services would not be received? ConfirmedNotProvidedDate Date Mandatory if ConfirmedNotProvidedInd="Yes"
Question Property Type Values Mandatory/Optional/Conditional Notes Is the dispute regrading a pre-paid gift card where funds were not loaded to the card?PrePaidGiftCardInd Yes/No Mandatory if WhatWasNotReceived = "Cash" Only Visible/mandatory for 6540 MCC What amount was loaded to the gift card? PrePaidLoadAmount Currency Mandatory if PrePaidGiftCardInd = "Yes" Dispute Amount will be set transaction amount - load amount. Is the dispute regarding partially received cash at an ATM? ATMParInd Yes/No Mandatory if PrePaidGiftCardInd = "No" Only visible/mandatory for 6011 MCC How much money did the ATM dispense? ATMDispensedAmount Mandatory if ATMParInd = "Yes" Dispute Amount will be set transaction amount - dispensed amount.