Amex Merchandise Not Received Details Questionnaire

This questionnaire is used to collect details about merchandise that was not received.

Merchandise Not Received Details

Question	Property	Type	Values	Mandatory/Optional/Conditional	Notes
Please provide a detailed description of what was purchased and an explanation of the dispute.	MerchandiseDescription	Text		Mandatory if WhatWasNotReceived = "Merchandise"

Expected Receipt Date

Question	Property	Type	Mandatory/Optional/Conditional
Is the expected receipt date for the merchandise or services known?	ExpectedReceiveDateInd	Yes/No	Mandatory
When was the merchandise/services expected to be received?	ExpectedReceiveDate	Date	Mandatory if ExpectedReceiveDateInd="Yes"
Has it been confirmed that the merchant will not provide the merchandise/services? (ie. Merchant is no longer in business)	ConfirmedNotProvidedInd	Yes/No	Mandatory
Please Explain	ConfirmedNotProvidedDescription	Text	Mandatory if ConfirmedNotProvidedInd="Yes"
What date did you learn the merchandise/services would not be received?	ConfirmedNotProvidedDate	Date	Mandatory if ConfirmedNotProvidedInd="Yes"

Rule(s)

Rule(s)