Amex Cash Not Received Details Questionnaire
- Devan Robertson
This questionnaire is used to collect details about a service that was not received. Question Property Type Values Mandatory/Optional/Conditional Notes Is the dispute regrading a pre-paid gift card where funds were not loaded to the card?PrePaidGiftCardInd Yes/No Mandatory if WhatWasNotReceived = "Cash" Only Visible/mandatory for 6540 MCC What amount was loaded to the gift card? PrePaidLoadAmount Currency Mandatory if PrePaidGiftCardInd = "Yes" Dispute Amount will be set transaction amount - load amount. Is the dispute regarding partially received cash at an ATM? ATMParInd Yes/No Mandatory if PrePaidGiftCardInd = "No" Only visible/mandatory for 6011 MCC How much money did the ATM dispense? ATMDispensedAmount Mandatory if ATMParInd = "Yes" Dispute Amount will be set transaction amount - dispensed amount.