QFD 23.01.221209.1

Version QFD 23.01.221209.1
Release Date 01/12/23
Description Hotfix

Release Notes

Category Summary Description Labels Acceptance Criteria Release Notes Documentation Link Story ID
Fix Provisional Credit Reversal Paragraph Issue - Withdrawal Request

Issue: when a claim with more than one dispute has provisional credit issued for one of the disputes through the Action Menu and a withdrawal request is submitted through the External Case Status Widget, the letter should include the PC reversal verbiage only for the disputes with PC.

[Correspondence]
  1. The Client Info rule contains an option to allow the User to generate a different Withdrawn letter based on the Credit present on the transaction.
    1. When the option is enabled:
      1. If the dispute contains a final Credit and the user selects Withdrawn as Deny Reason, the Withdrawn with Final Credit letter is generated.
      2. If the dispute contains a Provisional Credit and the user selects Withdrawn as Deny Reason, the Withdrawn with Provisional Credit letter is generated.
      3. If the dispute contains no Credit and the user selects Withdrawn as Deny Reason, the Withdrawn letter is generated.
    2. When the option is disabled:
      1. QFD only handles one withdrawn letter that references the Provisional Credit and Final Paragraph.
      2. (Regression) The User can resend the Withdrawn letter from the ComHub. The option to send a Final Credit, PC or, no credit is available.
      3. If the User is sending a Withdrawn letter from the ComHub and it is a Reg E Claim, the verbiage displayed to the user should be aligned
      4. If the user withdraws a Multiple Claim that contains disputes with and without credits, QFD should generate a letter according to the condition of the transaction.
      5. If more than one dispute has the same conditions, those disputes should be merged on the same letter.
  2. When the option is enabled and a claim with 2 disputes is initiated and PC is issued on one dispute through the action menu and a request to withdraw is submitted through the External Case Status Widget and the user accepts to withdraw the dispute, QFD generates 2 letters, once for the dispute with PC reversal verbiage and other for the no PC verbiage.
  3. When the option is enabled and a multi-dispute claim is initiated and PC is issued through the action menu for one of the disputes and the user selects denies the disputes from enrichment for Withdrawn, QFD generates 2 letters, once for the dispute with PC reversal verbiage and the other for the no PC verbiage.
  4. If No PC was issued and a withdrawal request was submitted through External Case Status the withdrawal letter does not contain the PC reversal verbiage.
  5. If PC was issued through Action Menu or Flow and a withdrawal request was submitted through External Case Status the withdrawal letter displays the reversal PC paragraph as expected.

Resolves a issue where the wrong PC reversal language was populating in the withdrawn letter by creating a client information setting to split the letter content.

QPS-7804