QFD 3.18.5.230302.1
Release Notes
Category | Summary | Description | Labels | Acceptance Criteria | Release Notes | Documentation Link | Story ID |
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Fix | Mastercard Selection Errors - Accepted Repre |
After a repre response is accepted, denying for merchant credit errors out on transaction selection with the message "This credit has been applied to this dispute" |
[Mastercard] |
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Resolved an issue where when a Mastercard claim received a representment response and it was accepted by the user and they chose to deny the claim for a deny reason Merchant Credit an error message was displayed "This credit has been applied to this dispute". This fix ensures that when a representment response was received and the user is selecting to fully accept the response and deny for merchant credit, the credits must be equal to or greater than the remaining recovery amount. If a user selects a credit less than the remaining recovery amount a message will display to the user to go back and partially accept the representment response with a merchant credit. Additionally, validation exists to ensure that if a credit is selected that is greater that or equal to the remixing recovery amount and the user attempts to select another credit a message will display "The dispute already ahs fully applied merchant credits.' |
QPS-8074 | |
Enhancement | Reg 10 vs Reg 20 PC |
As a system, Reg E PC 10 vs Reg E PC 20 should be calculated based on the most recent (newest transaction) to ensure we are erring on the side of caution. Â |
[Regulatory] |
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Updated the Reg E 10 vs Reg E 20 Provisional Credit logic within QFD to provide consistency and ease regulatory compliance. Prior to this change, if a cardholder initiated a mulit-dispute claim with some disputes occurring within the first 30 days of a new account opening and other disputes outside of the 30 days QFD extended the Reg E provisional credit review to 20 days. The review was performed by looking at the earliest transaction date to determine if the claim qualified for Reg E 10 PC or Reg E 20 PC guidelines. |
QPS-7906 | |
Enhancement | Split Decisions in Recovery |
As a user, I should have the ability to split liability between deny and write-off. Reported issue: When attempting to apply a partial merchant credit through the disposition node for the review representment assignment, the system is advising the full provisional credit amount is due to be debited instead of the partial disputed amount. As a result, we cannot deny for partial merchant credit and write off the remaining balance. Â |
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Added the ability for users to accept partial merchant credits from the Review Representment assignment, which allows users to reduce the remaining dispute amount for any credits identified. When users have a Review Representment assignment they are able to select the ellipse to "Accept with Partial Merchant Credit". Users then have the ability to split the liability decision to write off and customer liable. |
QPS-4247 |