Convenience Check Internal Recovery Review

Owned by Kristafanie Somers
Last updated: Oct 01, 2024
2 min read

Convenience Check claims have a Collect Documentation flow that can be skipped.

Recovery Actions

When a Convenience Check transaction is disputed, this recovery option is available.  When a user completes the Review Recovery Options flow action, they'll be prompted to select or confirm the recovery option.  Once the recovery option is applied, the Process Internal Review assignment will be generated and provide a user with the following flow actions.

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Process Internal Review

Confirm the internal review has started. The dispute will now pend for 30 days to allow for the investigation.

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Review Internal Recovery Response

Review the results of the investigation and finalize the dispute.

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