Balance Transfer Internal Recovery Review

Recovery Actions

When a Balance Transfer transaction is disputed, this recovery option is available.  When a user completes the Review Recovery Options flow action, they'll be prompted to select or confirm the recovery option.  Once the recovery option is applied, the Process Internal Review assignment will be generated and provide a user with the following flow actions.

Open

Process Internal Review

Confirm the internal review has started. The dispute will now pend for 30 days to allow for the investigation.

Open

Review Internal Recovery Response

Review the results of the investigation and finalize the dispute.