Review Representment Assignment

When the Mastercard Representment flow is executed and the pre-condition evaluates to "Review", this assignment is generated and prompts the user to review the representment submitted by the merchant.  

Review Representment

This primary flow action displays the dispute response details to the user and prompts them to take one of the following issuer actions.

• Accept Full
• Accept Partial
• Decline

When full or partial liability is accepted, the user is prompted to complete the Final Investigation for the amount accepted.

When liability is declined or partially accepted, the user is prompted to provide additional details and pursue one of the options below.

Arbitration Chargeback

Reason

The user is prompted to provide a reason for filing an arbitration chargeback and select a reason code.

Dispute Resolution Form

If selected, the system will generate a new dispute resolution form to be included with the chargeback.  For more information about the form, see Mastercard Dispute.

Message Text

Mastercard requires message text in certain scenarios.  A user may provide the required message text here.  Note:  Message text is limited to 100 characters.

Documentation

To include documentation, use the "Include document(s)" link near the upper-right corner of the screen.

Pre-Arbitration

Pre-arbitration is the primary recovery option available at this stage.  However, some chargeback reasons can be escalated to arbitration without filing pre-arbitration first.  For more information, see Pre-Arbitration.

Accept Representment

This primary flow is displayed when the SLA deadline (timeframe for proceeding to pre-arbitration or arbitration) has passed and no further recovery options are available.  The user will be prompted to take one of the following actions.

• Deny Dispute
• Write Off

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