Mastercard Charged for No Show Questionnaire
- Geordie Connell
- Devan Robertson
- Nick Facca
Question Property Type Values Mandatory/Optional/Conditional Notes Question Property Type Values Mandatory/Optional/Conditional Notes Question Property Type Values Mandatory/Optional/Conditional Notes Question Property Type Values Mandatory/Optional/Conditional Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true. Were the accommodations used? AccommodationsInd Yes/No Mandatory Did the merchant provide alternate accommodations and still charge for a “no-show”? AltAccommondationsInd Yes/No Mandatory Was the “no-show” charge different from the quoted rate? QuotedRateDifference Yes/No Mandatory What was the quoted rate? QuotedRate Text Mandatory if QuotedRateDifference="Yes" Is the dispute regarding a “No-Show” charge? NoNoShowChargeInd Yes/No Mandatory Did you cancel? CancellationInd Yes/No Mandatory When did you cancel? CancellationDate Date Mandatory if CancellationInd="Yes" Why did you cancel? CancellationExplanation Text Mandatory if CancellationInd="Yes" How did you cancel? CancellationMethod Text Mandatory if CancellationInd="Yes" Was a cancellation policy provided? WasCancelPolicyProvidedInd Yes/No Mandatory if CancellationInd="Yes" What was the policy? CancellationPoliyDescription Text Mandatory if WasCancelPolicyProvidedInd="Yes" Did you attempt to resolve with the merchant? ResolveWithMerchantInd Yes/No Mandatory Please explain: ResolveWithMerchantExplanation Text Mandatory if ResolveWithMerchantInd="Yes/No" Notes Do you have any additional information to provide about this dispute? AdditionalInformationInd Yes/No Mandatory If you have any documentation in support of your claim, please attach it now. N/A Attachment Optional Please provide any additional information. AdditionalInformation Mandatory if AdditionalInformationInd= "Yes"